BILLING ISSUES. our credit card was charged for an account that isn't ours. we cancelled the transaction, now we need to give you new cc for ours & security to call us

You can log in to the QuickBooks Desktop Account Management Self-Service tool. This will allow you to update your credit card and other billing details for your Desktop subscription, kaurji. 

I also recognize the urgency to keep your billing information secure and up-to-date, especially when unexpected charges occur. Let's work together to update your credit card details and ensure the safety of your account.

First, follow these steps on how to update credit cards for QuickBooks-related subscriptions: 

1. Go to the sign in page to access the tool. 
2. Click the Payment Methods widgets on the left navigation bar.
3. Choose the Add Payment Method button.
4. Select CA in the drop-down list for Country.
5. Alternatively, you can also go to the Products and Billing tab, then click QuickBooks Desktop.
6. Choose Manage QuickBooks, then click the existing billing profile to edit it.
7. Fill out the necessary payment information fields, and click Submit.

Here's an article for additional guidance about using the tool as well as managing other account details:  Manage your QuickBooks account.

With regard to the renewal charge, I'll share the steps on how you can request another callback from our phone support team. They can take a look at your account to check why your card was charged for a different company.

Here's how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us at the bottom of the screen.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your account and select Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. If you have more than one account, select the account you want to use, and then click Continue.
7. Choose between Chat or Callback.

Feel free to bookmark or save these articles in case you might need them when verifying charges or using the latest version of QuickBooks:

• Understand double or pending charges on your bank or credit card account
• Use new features in QuickBooks Desktop 2024

The entire Community forum is here for you whenever you have other questions about using the tool to update billing or any other QuickBooks-related concerns.  We're always ready and eager to assist you anytime you need it.