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sherryhagemeier
September 14, 2024
Question

Blank ROE

  • September 14, 2024
  • 1 reply
  • 0 views

HI, proadvisor here. I went to prepare an ROE for a client and the ROE came up blank. The hours, wages, and all other fields are blank. The only information on it was the company name and the start and end dates. I have checked all of the settings and they are correct. I have contacted support and they can't figure it out either. I ended up doing a manual ROE but I can't do this for every ROE I need to file.

1 reply

T
Trish_T
September 16, 2024

Hi sherryhagemeier,

 

Thanks for reaching out to us here.  When creating a Record of Employment in QuickBooks Desktop, the payroll items must be set up and used properly before the report will provide the information you need.

 

1. From the Reports menu, select Employees & Payroll, then Payroll Item Listing Report

2. View the name and type of each of the payroll items

3. Review whether the payroll items have been set up t to affect only insurable earnings (payments the employee received from you) or insurable hours (time the employee actually works)

4. Review if the payroll items have been assigned to the pay period in which the employee did the work, or the pay period in which you issued the paycheque

5. If you need to make changes to a payroll item, from the Employees menu, select Payroll Setup, then select Add or Edit Payroll Items.

 

If you experience the same outcome, I feel you would benefit more by contacting our QuickBooks Desktop Customer Care team outside of Community. They would enjoy the opportunity to work with you personally, and provide more in depth information with specific details, so you can create an ROE as soon as possible!

 

Feel free to reach out again, with any other questions.  We would be happy to assist!

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