Skip to main content
A
Azita1
November 29, 2022
Question

BMO not updating

  • November 29, 2022
  • 1 reply
  • 0 views

It's been over 3 weeks since BMO was updated in QBO. We have reported this issue several times and the only answer we get is that QB engineers are investigating the issue. Does anyone have any idea when this investigation will be over and when QB's connection to BMO will be restored? 

1 reply

J
JamesM4
November 29, 2022

Hi Azita1,

 

Glad to have you connect with us here. QuickBooks is an essential program that helps you keep track of your transactions. I'll be happy to point you in the right direction so you can achieve your QuickBooks goals with ease. 

 

Our engineers have been made aware of this issue and they're working hard to help get you back on track with your work. While there isn't an estimated time frame for a fix, I encourage you to contact our support team so they can add your account to the investigation. This ensures you stay updated about the investigation. Here are our contact details:

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

In the meantime, I recommend manually uploading your transactions using the guidance in this article here. In case you encounter duplicate transactions, you can delete them by following these steps here:

1. Navigate to the Banking menu or Transactions menu, then select the Banking tab.
2. Click on the For Review tab.
3. Select the checkbox of the transactions to exclude.
4. Hit Exclude.

 

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

Terms & ConditionsAccessibility statement