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M
Michael_L
December 21, 2021
Question

Bug in cheque printing - everything is ok except the Memo field on a printed cheque is outside the printable area of the page. How can I fix this?

  • December 21, 2021
  • 1 reply
  • 0 views
I've tried the alignment tool multiple times, and all the fields are positioned well except the Memo field. It has a zero margin on the left just for this field - so when printed half of the word "MEMO" is cut off. If I try to scale this in the print dialog it throws off alignment of the other elements by shrinking the whole document.

1 reply

T
Trish_T
December 21, 2021

Hi Michael_L,

 

Thank you for reaching out to Community.  Welcome!  QuickBooks Online has many valuable features for all of your bookkeeping needs.  Printing your cheques can be done effortlessly once the alignment process has been completed.  I'd be happy to provide some insight here.

 

After aligning your cheque, I suggest making any necessary changes to the margins as needed.  When you're on the print/preview screen you'll see different icons in the top center of the document.  Hover your curser over the icons and select the one that says Fit to Page.  Continue to print and check the settings by clicking on More Settings and ensure the Scale is accurate, adjust the margins as well.

 

If you're using pre-printed cheques, the configuration process will have some limitations.  I recommend using cheques that are designed exclusively for use with QuickBooks products that can be purchased here.

 

Should you require additional assistance, please feel free to contact us.  It would be our pleasure to work with you in real time and help you reach your goal without further delay!

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please reach back out.  We'd be glad to help!

 

 

 

M
Michael_LAuthor
December 21, 2021

This screen shot may help explain the issue further.  I have tried to scale the printout in the print dialog but as I mentioned in my original post that just throws everything else off.  As you can see, everything else is aligned to fit on the page properly but the 'MEMO' is pinned right to the left edge of the page with a zero margin.

 

J
JamesM4
December 22, 2021

I appreciate you sending the screenshot for visual reference. At this point, I highly recommend contacting our support team so they can share your screen and assist you with the cheque alignment. You're more than welcome to keep me posted on how you make out. I'll be one message away in case you have further questions. 

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