Question

Can not create a new project? error message 'For SMB, client local id must not be null'?

Forum|Forum|4 years ago
September 30, 2021
3 replies
0 views

I have had an open case since mid September. xxxxxxxxxxxxxxx@xxxxxx.xxx has access to our account. Looking for advice or work around for creating project. I have several projects but can not create a new one.

QuickBooks Online

L

lxue

same here. I am very disappointed for Intuit's QBO service. I have to create a lot of new projects every day. Customer service told me I have to wait up to 30 days to solve the problem. Can I delay up to 30 days to submit reports to CRA? The answer is no.

J

JamesM4

Hi there. Thanks for reaching out to us here. Our engineers have been made aware of the issues you've described. They're working hard to help get you back on track with your work. if you'd like to receive updates about the investigation, I recommend contacting our support team so they can add your account to the investigation. Here are our contact details:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I appreciate your patience so far. You're more than welcome to ask questions in the comments below. I've got your back.

T

tjsmith2

I am having the same problem and it is presenting a major issue.

A

annikki1Author

Yesterday it worked for me to create a new project and the data synced back to our time/expense system as well. For now it appears QBO is back to where it was

A

asj8279

I'm having the same issue too! Very frustrating to not be able to create a job. It is essential for our business to be able to do this task in order to track costs associated to each job. I will now have to do this manually! It's unbelievable that they put out the customer update without verifying that projects were not effected. I really hope this is rectified very soon!