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StealthyRaptor
December 29, 2021
Question

Can not set up Payroll - QBO Canada

  • December 29, 2021
  • 1 reply
  • 0 views

I have been on Quickbooks Online officially since early December; we can not set up our employees on Payroll as we get this error message.  Am I the only one having this problem?  I'm paying for this service for both QBO and still paying for it for Quickbooks Enterprise as I just don't have the time resource to start from scratch and do it manually...plus why would it when I'm paying for this service.

 

Can someone please tell me what is going on with this and why it's taking so long to get an essential task  fixed? Or am I the only one that isn't able to set up payroll on QBO?

 

1 reply

J
JamesM4
December 30, 2021

Hello StealthyRaptor,

 

Welcome back to the Community. I appreciate your patience as our engineers are still working on fixing this issue. I'll be happy to share more information so you're on the right track. While there isn't an estimated time frame for a fix, I encourage you to contact our support team so they can add your account to the investigation. This ensures you stay updated about the investigation. Here are our contact details:

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

S
StealthyRaptorAuthor
December 30, 2021

What is intuit doing for customers that are paying for services they can't access. Right now I can't cancel QuickBooks Enterprise as I don't have the resources to manually do payroll. So I'm paying for Quickbooks Enterprise as I need QBE Payroll...and I'm paying for Payroll for QBO as well.  

 

When I called the sales team to port over to QBO nobody told me that there are issues with QBO payroll so i'm spending hundreds on licensing software.

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