Can't do the attachment as it says documents not found and review option not working

Hi ezscribe2019-gma,


Welcome to the Community. Being able to review your attachment is essential to ensure that all transactions are recorded in order to keep track of them. QuickBooks Online is a powerful program with the ability to review your attachment before creating a transaction from it. I'll be glad to assist with this.

If you get an error stating that the documents could not be found and the review option is not responding, the problem may be related to browser cache and cookies. These prevent the system from functioning effectively. You can refer to the following steps to complete the browser troubleshooting process.

• Clear browser cache
• Use a private browser window
• Try another browser type
• Ensure you're using a supported browser

If the issue still persists after trying the steps listed above, you may need to reach out to our support team. They can take a closer look at how to resolve it. Here are some options available to contact our support team.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Don't hesitate to reach out if you have any questions, I'll be happy to help.