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Sheri H
August 1, 2024
Question

Can't make inactive inventory items active

  • August 1, 2024
  • 1 reply
  • 0 views

I have 2 company QB Enterprise Solutions 2024 Files on my computer.  I am unable to restore inventory items marked inactive for one company but, I can for the second company.  Neither the accountant or I can see a difference in the permission settings.  Could this be under preferences?  

1 reply

J
JamesM4
August 1, 2024

Hello Sheri H, 

 

Welcome to the Community. It's important you're able to restore your inventory items so you can continue to navigate the program with ease. 

 

Based on the details you've shared, I suspect you may be having a company file issue on the account in question. In order to troubleshoot this issue, I recommend using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues such as the one you've described above. Feel free to check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 

 Let me know how you make out. I'll be a message away in case you need further

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