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treeves9
May 27, 2025
Question

Can't save bills after updating GST and/or PST

  • May 27, 2025
  • 1 reply
  • 0 views

Hi, I am encountering a problem with Quickbooks Online I've never had until today.

 

Sometimes I need to change the the GST and/or PST on a bill, for example sometimes Quickbooks rounds to a different amount than the vendor is actually charging.

 

Normally I just correct the amount, the invoice total updates, and I save the invoice no problem.


As of today, the invoice total doesn't update to reflect the updated GST and/or PST, and it shows an error at the top when you try to save.

 

In the example attachment, QBs thinks PST should be $3.35 but it's actually $3.33, so I update it to $3.33 but the total stays at $53.58 instead of updating to $53.56, and then QBs refuses to save and shows an error since the transaction is now out of balance. It will do the same thing if I update only GST, or if I update both GST and PST.

 

Unfortunately support wasn't able to find a solution for me so I am curious if anyone else is running into this. With any luck it will solve itself tomorrow as some glitches seem to, but it's frustrating to not be able to enter some bills at the moment.

1 reply

K
KiazzymaeC
May 28, 2025

I appreciate you for reaching out to our live support team about this issue, Treeves9. I checked on my end, and I was able to save the updated GST/PST BC without any errors.

 

If you've already performed troubleshooting steps with them, I recommend you contact our live support team again for further investigation on this matter. They can access your account directly and help correct any discrepancies in the amount to ensure your records are accurate.

 

Here's how to reach them: 

 

  1. Navigate to the (?) Help panel.
  2. Click on the Search tab and enter your concern.
  3. Select Contact Us to get in touch with a support representative.

 

Make sure to check their support hours so you can connect with them at the right time.

 

Additionally, you'll want to record payments for bills to ensure you keep track of what you owe, keep your financial records up to date, and show actual cash flow. This prevents overpayment and keeps your business organized for audits and taxes.

 

If you need further assistance with saving your updated GST/PST BC amount, please feel free to comment with your questions. We’re here to help you!

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