Can't sign in: "Sorry, there was a problem!

Hi there, 

Signing into your QuickBooks Online account is essential in order to get your work done. I'm not aware of any widespread login errors that have occurred in the last 24 hours, however there's a few steps you can try on your end if you're having issues. I'll explain further below.

Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online. 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.

If you've given all these steps a try and you're still unable to log into your account, please reach out to our tech support team so an agent can investigate this further. The tech support agents have access to your account-specific information, and they'll be able to resolve this in no time.

Have a great weekend.