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JL458902
May 6, 2025
Question

Can you please explain why there is no email to get help???

  • May 6, 2025
  • 1 reply
  • 0 views

I am now 3 phone calls into trying to fix a case # from months ago and every time I speak with someone, nothing gets done. Or this time, they have send another email requesting I upload drivers license to change my address… I never requested an address change! How is this going so horribly wrong ? Multiple times. Then you can respond to the email so you end up calling again… what kind of them is this?

1 reply

E
EmanE17
May 7, 2025

Thank you for bringing this to our attention, JL458902. I understand that it's essential to follow instructions from Intuit for your business to run smoothly. I would be happy to help you get the best assistance in managing your account using QuickBooks Online (QBO).

 

First, could you please clarify the issue you are experiencing? Is it related to Personally Identifiable Information (PII) with your QBO account? If so, I recommend reaching out to our QuickBooks Live Support team again for further assistance. They have the expertise and resources necessary to diagnose the underlying causes and provide prompt solutions to your issue. You may also want to provide your last case number, so the next available agent can assist you more efficiently.

 

Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help (?) icon.
  3. Utilize the QB Assistant by entering your question or topic, it will provide options for you to get answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.



  4. If you can't find the information you need, select Contact Us to connect with an expert for assistance.
  5. When reaching out for support, you can choose between using the Chat option or requesting a Callback.

 

Moreover, you can learn how to recognize official Intuit correspondence and websites for future help by checking out this article: Identify suspicious activity, phishing scams, and potential fraud.

 

If you meant something else, please feel free to share it for clarity, JL458902. Should you have any additional questions regarding the management of your account in QBO, don’t hesitate to respond in this forum. I’m here to assist you.

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