Canadian Beta Testing
I have been a QuickBooks Beta Tester for years, and I recently received an email telling me to contact the QuickBooks Care Team for my QB Premier 2022 Beta award. Unfortunately, the rep I connected with on chat, through the link provided in the email, had absolutely no idea why I contacted him or what to do.
Here is a copy of the email:
Hi ______,
Thank you for being a part of the Quickbooks 2022 - Beta. If you are receiving this email, congratulations! Your contributions to are product testing project has granted you an award, per the tester agreement. If you have already received your award, you may disregard this email.
Update
Per our previous notice, we have attempted to reach out to all award earners in order to process their QuickBooks subscriptions; however, it has been reported that this has not worked to the benefit of some of our testers due to their schedule, changed contact information, concerns over privacy, and other factors.
We apologize for the inconvenience this has caused and are reviewing better solutions for future projects.
To address the here and now, we would like to offer an alternate solution to those testers who have not yet been able to receive their award. If you contact our QuickBooks care team, they will take your information and escalate it to our Beta Team for review and processing. Due to the number of testers we are still seeking to reach, this review and order process can take up to 24 hours to complete. Upon completion, you will receive an email notification. Please dot respond to the email notification for support, as it is not a managed inbound support channel.
Orders will be processed Monday-Friday until the end of November. Any requests submitted on Friday may be processed by the following Monday.
What happens if you have an active subscription or have recently renewed
For those testers who currently have an active subscription, upon being contacted you will have the option to be credited for the value of your award or obtain the award separate from your existing subscription.
The continued use of QuickBooks 2022 Release Candidate
The release candidate provided you during the final phase of the beta will remain active through November 2021, in order to ensure there is no disruption of service while we process awards.
Thank you for your time,
The Quickbooks 2022 - Beta Team
Can you please help me get in touch with whoever I need to talk to on the Beta Team?