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Writetowinwin
November 17, 2023
Question

Cannot access any client files in Microsoft Edge; 404 error in Google Chrome

  • November 17, 2023
  • 1 reply
  • 0 views

- I cannot access any of my clients under my QuickBooks Online Accountant in Microsoft Edge. A loading screen appears and stays there indefinitely. I tried this on another computer as well. Clearing cache and history doesn't work either. However, I can access the companies under Google Chrome.

-  In Google Chrome, when accessing a company through QuickBooks Online Accountant, the first screen to appear is a "404" error, though I can navigate to a different page using the menu on the left.

 

Please advise.

 

1 reply

A
Amanda-B
November 17, 2023

Good morning, Writetowinwin.

 

Thanks for joining me here in the Community. I appreciate you letting me know which troubleshooting steps you've tried, and I'd be happy to point you in the right direction for assistance.

 

In this case, I recommend reaching out to the support team for help with this issue. They'll be able to verify your account details in a secure setting, as well as view your screen to see what may be preventing you from seeing your client's files. They also have the tools to escalate the issue if they feel it's necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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