Cannot change a category. it should be changed from expense to bill and I have had no success. error always appear and i have checked everything.

Hello DQ56,

I know how error messages can slow you down when you're working with QuickBooks Online, and it's important to me that you're able to get past the one you're seeing to work with your transactions. With more detail about exactly which feature you're working with in the program, I'm confident I can get you the best direction for resolving this, but that's okay. I've got a few troubleshooting steps you can take to get started.

It sounds like you may be using the Receipts feature and trying to choose whether the image you're uploading and working with is for an expense or bill transaction, but you're running into this error. Even if that's not the exact area you're working in, when you encounter issues like this in QuickBooks Online, the best place to start is with troubleshooting the browser and internet connection to ensure that there's nothing in these areas causing the issue. I encourage you to go through the following steps one at a time.

• Clear browser cache if using a browser
• Try a browser if using the QuickBooks Online app for Windows/Mac (Note: The app for Windows/Mac is no longer a supported access point and may produce errors or other issues when working with the program, so it's best to use a browser.)
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Those may get you back in business, but if they don't, don't worry. Our technical support team outside of this community forum will gladly assist. When you reach us by phone, chat, or social media, we can work with you one-on-one to find what's causing the problem and reach a resolution. Choose from one of the following options to get in touch.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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I hope you enjoy the rest of your day!