Skip to main content
M
Middletongrain
September 7, 2021
Question

Cannot email invoices

  • September 7, 2021
  • 1 reply
  • 0 views

Since upgrading to v. 2021, I am unable to email invoices. The message that comes up says: "Unable to connect to server. This can happen when... (I can answer NO to all the 'whens')". It continues "Change email" "Retry" "Cancel".

Can't change email - the program won't let me. Retry gives me the same message. And, of course, cancel is, well, cancel.

1 reply

A
Alex M
September 7, 2021

Hi there Middletongrain,

 

It's vital for any business owner to get paid for the services they offer. QuickBooks Online can connect with email accounts in order to send invoices and other forms to your customers. I can point you in the right direction for assistance. 

 

In order to troubleshoot any errors happening when sending emails after checking all the information provided in the error message, I recommend reaching out to the QuickBooks Desktop support team. They'll be able to view this error with you in a secure setting in order to provide you the steps of resolving it and notify our engineers if necessary. You can find the ways to reach out to them in the Quickbooks Desktop software support policies.

 

If you have any oither questions, feel free to reach out here.

Terms & ConditionsAccessibility statement