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Stephanie111
October 17, 2024
Question

Cannot remove "R" in register

  • October 17, 2024
  • 1 reply
  • 0 views

I need to re-reconcile several months back because I had to void a cheque that stale dated. However, when I remove the "R" from some journal entry transactions in the "Account History" I'm receiving an error "The sum of split amounts must be equal to zero" (See attached). I don't understand what this means and why it's causing an issue? The entries are balanced

1 reply

J
JamesM4
October 17, 2024

Hi there,

 

Thanks for reaching out to us here. QuickBooks is designed to help you streamline your work using the powerful features offered in the program. I'll be happy to share more info so you're on the right track.

 

The error you've described means you'll need to go into the expense account that's causing the error and turn on the option to make it billable, then apply an income account.

Here are the steps:

1. Use the Gear icon, then go to Chart of accounts.
2. Click your expense account that caused the error.
3. Check the box to make it billable.
4. Apply an income account.
5. Save your changes.

 

Give this a try and let me know how you make out. I'll be a message away in case you need anything else.

S
Stephanie111Author
October 17, 2024

The entries with this error are not billable expenses. I've attached a copy of one of the journal entries as an example, 1st line is the Bank account, line 2 and 3 are income accounts. 

S
Stephanie111Author
October 17, 2024

Note: The HST is cut off in the screen shot, but it is a balanced entry

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