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C
Canucks
February 9, 2025
Question

Certification training video progress at 99%

  • February 9, 2025
  • 1 reply
  • 0 views

Hello,

 

I started the Certification training and each time I watch a video, I cannot hit "Continue training" as it says "Watch the entire video to proceed - 99% has been watched". I did not pause or fast forward or even touch 1 button! I tried multiple times on the same video. 

 

Thanks for your help!

1 reply

H
Henock K
February 10, 2025

Hi Canucks,

Welcome to the Community. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

 

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshooting.
 

 

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account. Here are some options available to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
     

Let me know if you have questions, I'll be happy to help.

 

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