Skip to main content
D
DennisP1
April 1, 2023
Question

change the Bank account for online payments in QBSE

  • April 1, 2023
  • 1 reply
  • 0 views

I am using QB self employed. I accept online credit card payments and that works well.  I want to change the bank account into which the deposits are made.  Any topics I find on this tell me to Create Invoice/ select Payments ..... no such thing on my screen.  

Q: How do I change the bank account into which online credit card payments go? Quickbooks Self Employed.

 

Thanks, Dennis

1 reply

T
Trish_T
April 3, 2023

Hi DennisP1,

 

Welcome to Community!  I'm happy to hear that you're subscribed to QuickBooks Online Payments, so your customers have the option to pay directly from their invoice.  It's important that you're able to edit the associated bank account, in order to receive your funds without delay!

 

In this situation, you'll need to contact our Customer Care team outside of Community.  They'll be able to verify your account in a secure setting, and update your QuickBooks Online Payments account from our end as soon as possible!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please feel free to reach back out.  We're always happy to help!
 

D
David Martin1
October 23, 2024

Please help me, I cannot find any information on how to update my bank account information so that I can receive payments by Visa.  There is no chat feature in help and no way to contact anyone.  I am very close to cancelling my Quickbooks subscription as you make it almost impossible to receive any customer support.

J
JamesM4
October 23, 2024

Hello David. Thanks for chiming in on this thread. I'll be happy to steer you in the right direction. To get started, are you using QuickBooks Online or Self-Employed? 

Terms & ConditionsAccessibility statement