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colinfboyle-outl
February 8, 2023
Question

changing subscription without starting from scratch

  • February 8, 2023
  • 1 reply
  • 0 views

I am needing to switch from easy start to quickbooks online with payroll but am having trouble making the subscription change.  I tried signing in and subscribing new online but it made me start from scratch with my business. As well, every attempt through apple subscriptions either tells me I have to wait until the easy start subscription to end ( which I tried cancelling) or that it will begin after the billing period ends.  This should have occurred two days ago and has not.  When I sign into quickbooks now it tells me my company is cancelled and that my subscription has ended and to fix in Apple Pay.  is there an easier way of changing the type of quickbooks used without having to start the business over from the beginning or is this the only option I have?

1 reply

J
JamesM4
February 8, 2023

Hi there, 

 

Welcome back to the QuickBooks family. It's important you're able to get the help you need in order to move forward with your work. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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