Chart of Accounts

Hi Honey Bunny,

Thank you for reaching out to us in the Community! It's important you get the help you need so you can continue to manage your business with peace of mind. I'd be happy to help you add your new account to your credit memo in QuickBooks Desktop. 

If you are experiencing issues in QuickBooks Desktop, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix these errors. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. 

If you are still unable to see your new account when creating a credit memo, I encourage you to contact our support team so they can take a closer look at your account and assist you further. You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here. 

Feel free to keep me posted on how you make out, I'll be one reply away in case you need anything else.