Skip to main content
C
chrosonolotos
October 21, 2023
Question

Cheque Names not Downloading from Bank Feed

  • October 21, 2023
  • 1 reply
  • 0 views

Hello,

 

I have been using QBO for some time with clients using various banks in Canada. When QBO downloads the bank feed no names appear for cheques. Is there a reason why the Payee name is not downloading?

 

Thank you.

1 reply

T
Trish_T
October 23, 2023

Hi chrosonolotos,

 

Thanks for reaching out here.  Linking your bank and credit card accounts to QuickBooks Online is a valuable time saver, making it possible to match and categorize your transactions effortlessly.  Transactions are updated as they appear on your bank's website.  However, I suggest reaching out to our Customer Care team outside of Community, for further review of your situation.  With your consent, they'll have the ability to connect and work with you in real time, to ensure your transactions are recorded accurately, so you can match them in a timely fashion.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If any other questions come to mind, please feel free to reach back out.  We're always happy to help!

Terms & ConditionsAccessibility statement