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jojo141
September 22, 2020
Question

Closing a credit card with a negative balance

  • September 22, 2020
  • 1 reply
  • 0 views

I closed a credit card account that had a negative balance on it.  I received a cheque from the bank for that balance.  I enter credit card charges under "Enter Credit Card Charges" in QB Desktop.  The credit card shows a negative balance, how do I apply this cheque from the bank to zero out the credit card?

1 reply

PatriciaT
PatriciaT
September 22, 2020

Hi jojo141,

 

Welcome to the QuickBooks Community! Making sure everything is lining up correctly in your books is key in the running of your business, and QuickBooks Desktop makes it easy. I want to make sure this gets addressed, and I think the best way to get to the bottom of this is with some real-time assistance. The article Set up, use, and pay credit card accounts gives the necessary steps to ensure you make payments to your credit card account properly, but I encourage you to also reach out to our agents. They are great resources in situations like these as they can use screen share sessions and other tools to gather important information needed to resolve your issue. They'll be able to thoroughly look into this to find out the best approach to the solution that you need. You can read about our support policies here: Intuit QuickBooks Desktop software support policies. 

 

Don't be afraid to reach out! We're here to help.

 

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