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M
Marcus_Xia
July 30, 2020
Question

Company file connection issue

  • July 30, 2020
  • 3 replies
  • 0 views

Quickbooks pro for Canadian 2019, all the VPN users are working properly, just VM users can not open the company file, the error shows quickbooks on server is fine, but quick on computer can not communicate to the company file, ans ask me to check firewall, I disable firewall, same error.

All vpn users outside office and workstations in office are working, just Visual machines on the same server are now working.

 

And on same server, it is running US 2018 quickbooks server, same error, just vm users could not open the company file.

3 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
July 30, 2020

I am confused with your deployment. Why do you seperate between VPN users and Virtual Machine users? Do you run a Windows RDP solution?

M
Marcus_XiaAuthor
July 30, 2020

As there is VPN connection not working with something that is not under control, I choose RDP

AddieC
AddieC
July 30, 2020

Hi Marcus_Xia. At this level, I'd encourage you to reach out to our tech support team directly so an agent can help you resolve this. It's my goal to see that you're given the best advice possible so you can get back to work. I'm confident our agents will sort this out in no time.

J
JamesM
August 6, 2020

I know how time-consuming it can be when you have to deal with error messages. Rest assured, I'll be happy to steer you in the right direction. Based on the screenshot you sent, have you tried using the QuickBooks Connection Diagnostic Tool? If not, I suggest trying it by clicking the blue link on the screenshot you sent. I'll be on standby. 

M
Marcus_XiaAuthor
August 6, 2020

I clicked like what you said the blue link, then go to this page as follow

Would you please send me the link to download directly?

J
Jessica209
May 17, 2022

Hello to all, Hopefully you all are now able to connect with company file with ease. However, If anyone user who still facing the issue while connecting to the company file, So i would request him/her to read the following article link and fix it right away...

 

 

 

Fiat Lux - ASIA
Fiat Lux - ASIA
May 17, 2022
@Jessica209 wrote:

So i would request him/her to read the following article link and fix it right away...

 

Beware!

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