Skip to main content
K
KarenS68
September 14, 2021
Question

CPP Exempt and YTD setup

  • September 14, 2021
  • 1 reply
  • 0 views

Transitioning to QB online so setting up YTD info.  Employee turns 18 in October 2021, date is entered correctly in TD1, however when I enter the YTD info I get the following message " You entered $0.00 for Canada Pension Plan. Please enter the correct amount, or mark the employee as exempt from Canada Pension Plan."  

 

Why do I have to mark him as exempt, shouldn't QBO know that he is exempt- do all employees need to be marked as exempt prior to their 18th birthday?

 

 

1 reply

J
JamesM4
September 14, 2021

Hi KarenS68,

 

Glad to have you connect with us here. QuickBooks is a versatile program that's designed to help you get ahead with your work. It's vital you're able to get the support you need with this and I'll be happy to help. 

 

When adding an employee that's under the age of 18, QuickBooks automatically adds the employee as CPP exempt. Since this isn't working on your end, I highly recommend clearing cache and cookies on your browser. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be a message away in case you need additional support. Otherwise, I wish you a great rest of the week! 

Terms & ConditionsAccessibility statement