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A
acharalambous
October 30, 2021
Question

credit card charge - decreasing balance instead of increasing

  • October 30, 2021
  • 1 reply
  • 0 views

Hello,

 

I imported a csv file which shows charges and balances. Under account history, it shows the outgoings as 'charges' but these are decreasing the credit card outstanding balance, not increasing. The running balance is going the wrong way.

 

It seems to be because the opening balance is showing on the 'payment' side rather than the negative side. I'm not starting from a zero balance so need there to be an opening balance

 

Any suggestions?

 

thanks,

1 reply

A
Alex M
November 1, 2021

Hi there acharalambous,

 

It's vital that your opening balance and all your transactions be entered correctly so that your credit card accounts can be well balanced. QuickBooks Online is a great tool that allows you to import transactions from your bank to save you time in entering them into your books. I can provide some information about opening balances. 

 

If your credit card's opening balance is inverted, you may need to edit it to make sure it's positive instead of negative. You can find your opening balance transaction by navigating to the Accounting section, then Chart of accounts. Locate the credit card in question, then click on Account history to view the transactions affecting the account. Once you find the transaction within the list of transactions, you can click on it to open a menu to edit it and input the right amount.

 

If you have any other questions, feel free to reach out here.

A
acharalambousAuthor
November 4, 2021

Hello, thanks.

 

Unfortunately it won't let me change the negative to plus to reverse this. I've tried multiple times and it gives me an error that it has to be negative.

A
Alex M
November 4, 2021

Hello again acharralambous,

 

Thank you for trying those steps. For further assistance with making sure your account and opening balance are correctly set up, I recommend reaching out to our support team outside of the Community. They'll be able to view the account as well as opening balance with you in a secure setting in order to get it set up correctly. You can reach out to them using one of these methods: 

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram. 

 

If you have any oter questions about QuickBooks, feel free to reach out here.

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