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LawrenceV
August 20, 2024
Question

Credit Card Payment - Partial Refund?

  • August 20, 2024
  • 1 reply
  • 0 views

Quick Question, hopefully. A customer paid their invoice via credit card through QBO but now we've agreed to refund half. I've gone into the payment and clicked "More" and then "Refund". I've attached a screenshot of what it is now showing me, and I'm just wondering if I click "yes, refund payment" if it will just refund the whole payment or if it will give me a chance to tell it to only refund half.

1 reply

T
Trish_T
August 20, 2024

Hi LawrenceV,

 

Thanks for reaching out to us here.  QuickBooks Online Payments provides the option to refund your customers effortlessly.  However, I do recommend reviewing the pricing schedule for the refund transaction, before you proceed.

 

QuickBooks Online also provides other options for recording a customer refund.  Click here to learn how.

 

Feel free to touch base with us again, should you have any other questions or concerns.  We would be glad to help!

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