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Q
quickerrooterplu
October 2, 2024
Question

Customer chargeback

  • October 2, 2024
  • 1 reply
  • 0 views

Customer disputed the credit card payment made against their invoice.  How do I record the payment reversal in QB Online so the invoice amount will show as outstanding?  We do not have automatic online payments.  Thank you for your assistance.  Enjoy your day.

1 reply

A
Amanda-B
October 2, 2024

Hey there, quickerrooterplu.

 

Thanks for taking the time to reach out to us here in the Community. I'd be happy to help!

 

If you'd like for the invoice to show that it is outstanding, all you need to do is remove the payment. Let me show you how:

 

1. Open the invoice in question and click on "1 payment made" at the top right. 

2. From here you can delete the payment by clicking on "Clear payment"

3. Save and close.

 

If you have any other questions, feel free to reach back out here.

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