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E
EIC516
May 5, 2022
Question

Customer invoices opened after data transfer

  • May 5, 2022
  • 1 reply
  • 0 views

I just switched from QB desktop to QBO and I noticed that a bunch of old Customers' invoice became open after data transfer. All of these open invoices have been paid and in QB desktop data the payments are still apply to them. There are about 100 invoices and most of them are from years ago (2011 - 2020). Is this a regular occurrence? Has it happened to anyone else? Or is this a unique instance and should be be investigated further by QB tech support?

1 reply

J
JamesM4
May 5, 2022

Hi ElC516,

 

Congrats on making the switch to the cloud version of QuickBooks. I'll be happy to point you in the right direction so you can get back to doing what you love. QuickBooks is a versatile program that simplifies the way you manage your transactions. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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