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zenphil
zenphil
October 5, 2021
Question

Customer Message Font Size

  • October 5, 2021
  • 1 reply
  • 0 views

Hi all,

 

When trying to change the font size for "Message to Customer" on my estimates and all other forms for that matter, the font size will not change to the selected size. For example, I would like to select 8pt font. When I select it, it shows on the editor as a reduced, 8pt font, but once I hit done and save my changes, when I go and create a sample estimate (or any other form modified) the customer message still shows up in large 12pt font.


Any solutions to this? Thanks!

1 reply

T
Trish_T
October 6, 2021

Hi zenphil,

 

Welcome to Community!  Customizing the appearance of your forms is a great way to enhance your business communications.  With QuickBooks Online, you can manage how the information on your Invoices, Estimates and all other forms appears, in just a few steps.  I'd be happy to guide you through the process!

 

To customize the font on your forms, follow these steps:

 

1. Click on the Gear icon in the top right corner of your account and select Custom Form Styles

2. Under the Action column, click Edit beside the preferred form 

Note:  QuickBooks uses the first custom template you've created as your default for invoices, sales receipts and estimates.

3. In the Design tab, you can Edit the Font Style and Size

4. Select the Content tab and then the Pencil icon to the right of the lower section of your form to Edit the Font for your Message to Customers

5. Hit Done

You're now ready to create your forms with your updated preferences!

 

If you have any additional questions, please don't hesitate to reach back out.  We'd be glad to help!

 

 

 

zenphil
zenphilAuthor
October 6, 2021

Thanks, but this doesn't help at all. I've selected and saved the correct font size, but it does not translate to reality when printing or sending the documents. In particular, I am only having trouble with the "Message to Customer" section. All the other fonts and sizes work perfectly.

 

Thanks

T
Trish_T
October 6, 2021

Thanks for reaching back out and providing additional information.  I'd recommend clearing cache on your browser and then login to your account in private or incognito mode.  I'd also suggest trying different browsers to see if you get the same result.  If the issue persists please contact us so we can take a deeper look into it for you from our end.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right corner of your account > enter "Contact support" into the QB Assistant > hit Contact Us > provide a summary of the issue > click Let's Talk > choose Get a Callback or Start a Chat.
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