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maxpowers60
October 27, 2021
Question

Data Corruption and Data Protection Plan

  • October 27, 2021
  • 2 replies
  • 0 views

In December of 2019 I had to fire my book keeper for theft and jumped into Quickbooks desktop with zero training.  I was closing the program by "X'ing" out.  After about a year I was getting an error message, called support and they fixed corrupted files within about 30 minutes (possibly at a small fee). Obviously I've been closing the program properly ever since with one exception, and possibly a handful of times my computer froze and I had to force a reboot.

I called support today with an unrelated question and was told that we are 48% corrupted because of closing the program improperly, and that I needed to purchase the 3 year Data Protection Plan for $3550.  I explained how it had been fixed before, but they were adamant that they could not do anything until I had Data Protection.  Supposedly at 50% corruption I lose everything.  Is this all correct?  A money making ploy? 

2 replies

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Nick K
October 27, 2021

Hi maxpowers60.

 

Closing your company file properly and doing routine back ups and verifying your company files integrity is a great idea to do as often as you can. The best part about this is all of that can be done directly from the program itself. I'd be happy to go over this with you.

 

First I'd like to request you never call that number ever again as we do not have a 3 year data protection plan. Especially one that costs more than the entire program itself. If you wish to contact a member of our support team you can do so by calling the number in this link. 

 

In order to repair your data in QuickBooks Desktop you'll need to do what's called a verify and rebuild. These sometimes need to be done a few times before all issues are fixed since one error might need to be fixed prior to another. You can run verify and rebuild by going to: File>Utilities>Verify Data and when its complete go to File>Utilities>Rebuild Data.

 

Once it states that no issues have been found you can then make a back up of your company file by following these steps:
 

  1. In QuickBooks, go to the File menu and select Switch to Single-user Mode.
  2. Go to the File menu again and hover over Back up Company. Then select Create Local Backup.
  3. In the window, select Local Backup and then Next.
  4. In the Local Backup Only section, select Browse and select where you want to save your backup company file.
  5. Set the number of backups you want to keep. This is optional.
  6. This runs a test to make sure your backup file is in good shape before you save.
  7. When you're ready, select OK.
  8. Select Save it now and Next.

We recommend backing up your company file whenever you close the program so that you always have the most up to date back up incase you ever need to restore it.

 

If you have any questions let us know and we'd be happy to help.

Fiat Lux - ASIA
Fiat Lux - ASIA
October 29, 2021
@maxpowers60 wrote:

I called support today with an unrelated question and was told that we are 48% corrupted because of closing the program improperly, and that I needed to purchase the 3 year Data Protection Plan for $3550. 

 

@maxpowers60 

Don't ever call any numbers randomly that you found by googling. Chat Support and ask Data Service to review your file and fix it if required. Otherwise, you have to purchase a 3rd party file repair service.

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