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A
acharalambous
October 30, 2021
Question

Deleted account - QB online added removed line with current date - can this be changed?

  • October 30, 2021
  • 1 reply
  • 0 views

Hello,

 

I was having issues importing bank account details and set up a duplicate account. I deleted this, and QB online did a negative entry to delete the account. However as the date this was created was after the business year end, it is showing on the trial balance. Is it possible to change this? I tried editing and it won't let me.

 

Thanks

1 reply

J
JamesM4
November 1, 2021

Hi acharalambous.,

 

Welcome back to the Community. It's important you're able to get the support you need so you can manage your work with peace of mind. Don't worry, I'll be glad to steer you in the right direction with this. 

 

QuickBooks is a versatile program that offers a variety of features that help you streamline your work. Based on the details you've provided, I see you benefiting more by contacting our support team so they can share your screen and help get to the bottom of this ASAP. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Let me know if you have other questions, I'm here to help you get back on track with your work. 

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