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rlemoine33
January 18, 2024
Question

Deleted invoice does not show in the audit log

  • January 18, 2024
  • 1 reply
  • 0 views

A customer received an emailed invoice. That invoice is no longer in QBO. I have checked the audit log, and that invoice does not appear to have been deleted or voided.

 

The customer never paid the invoice - he claims he mailed his check, and it never arrived.

 

The individual potentially had access to QBO - but it is my understanding that all deleted or voided transactions show up in the audit log.

 

How is it possible that an item can be deleted and not show in the audit log?

 

That invoice number doesn't show when I print a list of all invoices - the number before and after the missing invoice is in the report.

1 reply

A
Amanda-B
January 18, 2024

Hey there, rlemoine33.

 

Welcome to the QuickBooks Community! I'd like to make sure you get the support you need. 

 

Based on the information you've provided, I recommend reaching out to the support team outside of the Community for further assistance. They'll be able to verify your account details, as well as do a screenshare with you to see what may be causing this to happen. They also have the necessary tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback

 

If you have any other questions, feel free to reach back out here.

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