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JF1163
September 27, 2023
Question

Desktop has reached the expiration date and will no longer open

  • September 27, 2023
  • 2 replies
  • 0 views

Good morning,

Can you tell me why suddenly the 2023 program says "desktop has reached the expiration date and will no longer open" I thought the desktop product was still accessible?

Even if I synchronize my license, or activate again nothing changes. Under CTRL+1 it now says "not activated".

Although yesterday everything went perfectly, I did not receive any notice (email or in the program).

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
September 27, 2023

Can you login into your CAMPS and find your license status there?

https://camps.intuit.com/

 

    A
    Amanda-B
    September 27, 2023

    Hey there JF1163,

     

    Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

     

    Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you back on track. You can reach them by clicking on this link.

     

    If you have any other questions, feel free to reach back out to us.

    J
    jim227
    January 17, 2024

    I have just received a similar message for the Desktop Enterprise version for 2019.

     

    We are still using the 2019 version as we have several utilities that use the QBFC13 SDK interop services to integrate with other enterprise software, and do not wish to risk being forced to rebuild all of these utilities. When i asked QB previously about issues that we may run into with upgrading, there was no concrete answer as to whether or not we were likely to have problems.

     

    Is this a warning that the QB utilities will stop running, or that service support and QB add-ons will no longer be accessible? If the latter, we are not interested in upgrading at this time, but the message is not clear as to what action will occur.

     

    Thanks,

    Jim

    4
    4Gal
    January 17, 2024

    @jim227 

    Did you still pay the renewal fee?

    Can you access CAMPS to check your license status?

    Terms & ConditionsAccessibility statement