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ElbyOwl
Aug 22, 2023 3:43 PM UTC
Question

Disabling a payment link in an invoice

I sent a customer an invoice with an early renewal discount but he didn't pay within the required timeframe. Based on his payment history, I suspect he will eventually pay but I don't want him to have that discount anymore. How do I keep him from just clicking the payment link in the original invoice and paying the discounted amount? Is there a way to disable the payment link in the original invoice so that he has to request a new invoice?

1 reply

Amanda-B
Aug 22, 2023 4:47 PM UTC

Hey there LBYowell,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you back on track. You can reach them by clicking on this link.

 

If you have any other questions, feel free to reach back out to us.

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