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July 29, 2024
Question

Display resolution

  • July 29, 2024
  • 1 reply
  • 0 views

I'm using QB desktop 

Everytime I open QB it changes my display resolution on my entire laptop.  I have to reset every time.

Any thoughts on how to stop this?

1 reply

July 29, 2024

Hi JoMaisie, 

 

It's great to have you join the Community. I'll be happy to share more info so you can continue to navigate the program with ease. 

 

It's important to note there's three steps involved towards making sure you experience no display issues in QuickBooks. The first step is double-checking the display settings in QuickBooks. Here's how: 

 

  1. Close QuickBooks Desktop.
  2. Open the Windows Start menu.
  3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
  4. In the folder, right-click the QuickBooks.exe file and select Properties.
  5. Go to the Compatibility tab.
  6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behaviour.
  7. Select Apply and then OK.

In case you're still experiencing issues after following the above, I recommend proceeding with step two and three outlined in the following article: Fix screen issues in QuickBooks Desktop

 

Let me know if this info helps by leaving a comment below. I'll be a message away.

JoMaisieAuthor
July 29, 2024

Yes thanks.  I've one all that according to searching community and QB help but it doesn't fix the problem.

July 29, 2024

They won't help me with desktop anymore unless i pay