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G
genesisf-800king
September 11, 2024
Question

Does anyone here noticed that the "Export Data" function is not available under the Tools option?

  • September 11, 2024
  • 1 reply
  • 0 views
Export Data function not available under Tools option

1 reply

T
Trish_T
September 11, 2024

Hi genesisf-800king,

 

Welcome to Community!  QuickBooks Online enables you to export your data effortlessly.  I would be glad to help!

 

I recommend performing some troubleshooting steps, if you haven't done so already. Your browser may have an excessive amount of frequently accessed page resources, which can cause unexpected behavior and performance issues. Let's clear the cache on your browser.  I also suggest opening your QuickBooks Online account using a private browser, using one of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox or Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you experience the same result, please don't hesitate to contact us. It would provide a great opportunity for us to work with you on a personal level, and ensure you're able to export your data without delay!

 

Feel free to touch base with us again, if you have other questions. We would be happy to assist!

G
genesisf-800kingAuthor
September 11, 2024

I have performed all the troubleshooting process you provided but still encountered the same issues.

T
Trish_T
September 11, 2024

Hi genesisf-800king,

 

Thanks for getting back to me.  I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to review this in more depth and escalate it for further investigation with our Development Team, if necessary.

 

Let us know if you have any other questions or concerns.  We'd be happy to help!

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