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Jej_van
June 11, 2024
Question

duplicate expenses

  • June 11, 2024
  • 1 reply
  • 0 views

I have many duplicate expenses.

I never use automatic upload for bank transaction, and I do not have any bank account connected to my Quickbooks online account.

I enter all the expenses manually. I use the same process every time, but some expenses are doubled (if not tripled) and others are not.

This seems to happen especially in two cases :

- if there is a GST and a PST;

- if the expense is a split.

It seems not happening when there is only the GST or "out of scope" and it is not a split transaction.

(I put a screenshot in the attachments)

of course the final totals are all wrong

 

What should I do?

1 reply

H
Henock K
June 11, 2024

Hi Jej_van,

 

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help.

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshooting.
 

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account. Here are some options available to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.

 

Let me know if you have any questions, I'll be happy to help.

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