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K
KAO2411
June 22, 2022
Question

Duplicated Item receipts

  • June 22, 2022
  • 4 replies
  • 0 views

I am experiencing duplicating of item receipts against Purchase Orders only. If I search for an item receipt, it would appear once however if I pull a PO history report, at times it's duplicated or triplicated. So my accounts are not affected but a blanket Purchase Order will appear as received in full although this is not the case. 

So I have to delete the Item receipt, then reenter it using the "receive items and enter bill option". 

 

Can anyone advise on how to fix this problem. 

4 replies

A
Alex M
June 22, 2022

KAO2411,

 

It's vital that all your transactions are correctly entered so that your books can be well balanced. QuickBooks Desktop is a great tool able to help you create purchase orders so that you can send them to your suppliers to order products or services from them. I can point you in the right direction for assistance with duplicate entries.

 

For assistance with transactions being duplicated, I recommend reaching out to the QuickBooks Desktop support team. They'll be able to view the transaction in your account as well as your settings in order to assist you in preventing these duplicate entries. You can reach out to them using the methods outlined in the QuickBooks Desktop software support policies.

 

If you have any other questions, feel free to reach out here,

K
KAO2411Author
January 16, 2024

Hi Quickbooks team. It's been a while and this problem which you are aware of is still not resolved. One of QB function is the use of the software for Inventory Management. I am hoping legal action is not required for you to have a resolution. Please advise us of a date when the software will be able to carry out its functions properly. 

 

It seems to be a programming problem. 

L
LOChurch
February 20, 2025

I DON'T understand why this isn't a priority to get fixed.  We can't be the only ones experiencing this problem.  Just when i think it won't happen again it does.  I have to reconcile my offset report everyday.  If i had an opportunity to switch to something affordable with the same features i would have already switched.  Tech support is a joke and throws this back on me as a "me problem".  And as much as we pay for the renewals, we should be a priority.

Q
QLandmark
March 21, 2023

Were you able to get an answer on this matter? I'm having problems with my Quickbooks too duplicating item receipts against POs causing the PO check off certain line items as received 100% when it hasn't been. 

 

I called the support team and they only provided links to show reports but no solution or a fix was given. 

 

Any help is greatly appreciated! 

K
KAO2411Author
March 21, 2023

Hi

Unfortunately it's yet to be rectified. 

The attachment contains my last chat with QB so they are aware there is a glitch but to date, it's unresolved. 

 

Q
QLandmark
April 4, 2023

Thank you for the update! 

 

Let's hope they fix this issue as soon as possible!

P
prime4
January 4, 2024

Any update on this? 

 

It's been a while, has a solution been provided? It still happens to us, too often. 

 

We did call support, and they were as helpful as expected (meaning, as always, it was a waste of time; last time, on a different issue, I knew more about QB than the support person I was talking to). 

 

Thank you.  

 

 

Q
QLandmark
January 4, 2024

No... just like you, the support team wasn't much help. They would refer me to the Data Services support because the support team says it's because my data was corrupted, Data Services support would come back and say there's no data corruption and that my file health was perfect, then they would refer me back to the support team. I went through that experience twice and at the end they just said I need to send a bug report, but I haven't heard anything back. It's really unfortunate, it seems like QB is aware of this problem but isn't doing anything to solve the issue. 

K
KAO2411Author
March 22, 2024

HI

I also sent a bug report. Support has not provided any solution either. 

Are you still experiencing the problem?

 

L
LOChurch
April 1, 2024

This is ridiculous for this to still be happening.  My inventory offset account looks like an accounting exam.  Why can't someone just fix this problem or tell us what software to use that will be better than Quickbooks.

 

K
KAO2411Author
April 2, 2024

Did you submit a bug report?

I have been trying to get this matter escalated. Still awaiting a call from Supervisory staff. QB support said they weren't aware of other companies experiencing the same problem. 

My current case number is 15114482931. In the event you decide to call support, you can mention my case number. Hopefully, this can highlight the problem is with the software itself and not your files. 

 

 

T
Trish_T
April 2, 2024

Hi KAO2411,

 

I can understand how duplicate item receipts can have a negative impact on your books.  I encourage you to contact our Customer Care team at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They will have the ability to review the unexpected behavior in more depth, and escalate it for further investigation with our Development team.  In addition, they'll be able to add you to the list of affected users, and set you up to receive an email notification when the issue has been resolved. 

 

If you have any other questions or concerns, feel free to reach back out.  We would be glad to help!

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