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cls23
October 28, 2021
Question

Email text format

  • October 28, 2021
  • 1 reply
  • 0 views

When I email paystubs from QB Desktop Pro, the PDF of the paystubs are fine as long as I don't send them to a Gmail address -- when they are sent to a Gmail address, the attachment is converted to a Windat file which can't be opened.  (This doesn't happen though when I email a customer invoice to a Gmail address; those attachments stay as PDF's and open fine). 

 

I've read online that this is an issue caused by Google and that if email messages are sent in Plain Text instead of HTML format, this issue doesn't happen.  As a work around, I changed my Outlook defaults to always send messages in Plain Text but this didn't solve the issue with the paystubs because they are sent directly from QB versus being sent from a new message window which opens when a customer invoice is sent. 

 

Other than have my employees stop using their Gmail accounts, is there some other setting I can change?

1 reply

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Nick K
October 28, 2021

Hi cls23.

 

Being able to email your paystubs to employees is a great way to save time when providing them their payroll information. I'd be happy to help you with this.

 

The way QuickBooks Desktop sends out your pay stub emails is by sending the information to your email provider that then sends it out to the email address you send it to. Sending the file as a Windat is an error with Microsoft Office that affects every other email provider. If changing the format doesn't fix it I recommend reaching out to Microsoft support to see if they have any other fixes. Another option is using a different email to send out your paystubs to your employees.

 

If you have any questions let us know and we'd be happy to help.

S
Steve D2
November 26, 2021
My paystubs are attaching to emails as windat format. Where do I correct this? QB sends the files via outlook
N
Nick K
November 26, 2021

Hi Steve D2.

 

Being able to email your employees their paystubs is a great way to provide their payroll information as soon as you run payroll. I'd be happy to go over why the windat file is sent.

 

As stated earlier Windat is caused by an error with Microsoft Outlook. This is due to Outlook not being able to understand the file format and instead sends it instead as a Windat. I recommend following the steps in this article on how to troubleshoot this issue. If these steps don't resolve the issue I suggest trying a different email or contacting Microsoft to get this resolved.

 

If you have any questions let us know and we'd be happy to help.

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