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xparcel
June 1, 2025
Question

emailed invoice are being send over over again

  • June 1, 2025
  • 1 reply
  • 0 views

My client calling saying that they received over 5000 emails so far, invoices are being sent over and over again.

How do i get this this to stop?

 

I sent myself same of the invoices and I've got over 300 emails in the past 30 minutes. 

1 reply

T
ThomasJosephD
June 1, 2025

In QuickBooks Online (QBO), each invoice you send is intended to be sent only once, xparcel.

 

Since you are also receiving multiple emails for a single invoice when sending it to your email, I recommend trying to send an invoice through QBO using a different supported browser to check if this issue is browser-related.

 

If the problem continues even after trying a different browser, please consider contacting our live expert support team to examine this more closely. They have the necessary tools to investigate why a single invoice is being sent multiple times and can offer immediate solutions to prevent it from happening again.

 

Here’s how you can reach our live expert:

  1. Click the (?) Help icon.
  2. Select Contact Us.
  3. Enter your concern and click Continue.
  4. Choose a way to connect with us:
    • Start a Chat with our live expert.
    • Get a Callback from our live expert.

 

You can find more information about our live experts' support hours on this page: Support hours.

 

To create and send invoices or multiple invoices in QBO, you can refer to these articles:

 

After sending invoices to your clients, you can record invoice payments in QBO. For more information, please check this article: Record invoice payments in QuickBooks Online.

 

If you need further assistance in managing invoices, please leave us a message below.

X
xparcelAuthor
June 1, 2025

I tried calling and talking to a live support, but they are closed until Monday morning.

I've since got 1000 more emails and they keep on coming every minute with about 6 different invoices. 

J
Jeff_S
June 1, 2025

There are three possible scenarios for why this kind of automation is happening, xparcel.

 

If you are using QuickBooks Online Advanced, we can visit the custom workflow to see if there is automation set up to send invoices automatically. Follow the steps below:

 

  1. Go to the Gear icon.
  2. Under Tools, select Manage workflows.
  3. Check any settings that could be the reason for the automation, and disable it.

 

We can also try turning off the Invoice reminder, this could be also the reason behind the automation of invoices that's happening.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Go to Account and Settings.
  3. Select the Sales tab.
  4. In the Reminders section, Turn off automatic invoice reminders.

 

The other reason could be recurring invoice transactions, which may have been the cause. To check this, follow the steps below:  

 

  1. In the left side panel, go to Transactions.
  2. Select Recurring transactions.
  3. Then check if there's a recurring transaction that has been made.
  4. Either Pause or Delete the recurring transaction.

 

After following these steps, if the issue persists, I highly suggest that we contact live support and wait for them to open on Monday morning. We can follow the steps provided by my colleague @ThomasJosephD, on how to contact them.

 

You can find additional information about the support hours of our live experts: Support hours.

 

For future use, we can check this article on how to receive and record invoice payments: Record invoice payments in QuickBooks Online.

 

If you need additional assistance with managing your sales forms in QuickBooks Online, simply click the Reply button. I'm always here to help.

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