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AmandaPants
October 20, 2022
Question

Emailing Invoice - Mobile vs laptop

  • October 20, 2022
  • 1 reply
  • 0 views

Hello!

I have come up with a strange problem that I can't seem to solve.

I am using Quickbooks online with my MacBook Air as well as my Android Samsung Galaxy Phone S22 (which is new as of a couple of weeks ago).  I can email invoices from my computer, but although emails *appear* to go through on my phone, they don't actually send.

Any thoughts? Is this a setting that I just need to configure?  It seems to have started when I got my new phone.


Amanda

1 reply

J
JamesM4
October 20, 2022

Hello Amanda,

 

Thanks for connecting with us here. QuickBooks is designed to be an easy-to-use program. It's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. I encourage you to try this out and let me know what happens. 

 

You're more than welcome to keep me posted in the comments below. I've got your back.

A
AmandaPantsAuthor
November 8, 2022

Hello!

Sorry for the delay...house renos have taken over! :)
I have uninstalled and reinstalled...still can't send invoices from my phone for some reason.

A
Alex M
November 8, 2022

Hello AmandaPants,

 

Thank you for trying that. Since the error is persisting even after uninstalling the app, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to provide further troubleshooting steps in order to get you back to sending invoices or notify our engineers if the issue persists after further steps. You can reach them using these steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions feel free to reach out here.

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