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capebretongas
November 9, 2022
Question

emailing invoices

  • November 9, 2022
  • 1 reply
  • 0 views

Starting yesterday, QuickBooks desktop pro 2016 will not send invoices through an Outlook.com account. When I hit the button "send" button nothing happens as it use to be asking me for the password. I have verified the settings for server name (smtp-mail.outlook.com) and port (587) and that used to work fine for a few years. I once had an issue when outlook.com changed their server name but couldn't find a change there from Microsoft. I have updated everything in QB and windows with no change. I tried a different email address and that didn't work either although that was also a webmail account. Hopefully someone can help.

1 reply

A
Amanda-B
November 9, 2022

Hey there capebretongas,

 

Thanks for reaching out to us here. QuickBooks Desktop is a great tool that allows you to send invoices by email. It's important that your able to email invoices to your customers without running into any issues. I would be happy to point you in the right direction.

 

In order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to get you back to your QuickBooks goals. They also have the appropriate tools to create a ticket to get the issue resolved if they feel it is the best course of action. You can reach them by following the method in this link.

 

If you have any other questions, feel free to reach out here.

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