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info964
March 22, 2024
Question

Entering a split transaction (Expense) and once I get to more than say 4 or 5 lines the whole interface gets really choppy then freezes (eventually) and then crashes!

  • March 22, 2024
  • 1 reply
  • 0 views
I spent almost 40+ minutes trying to enter a split transaction, that should have only taken me 10 - 15 min tops.  I have to wait 2 - 3 minutes for each line to populate after I enter it on my keyboard.  Ultimately the whole web page crashes and I lose everything.

This is NOT a system issue.  
13th gen i7 
16 GB RAM
1 TB SSD

wifi signal is strong.

ALL OTHER PAGES (AND DEVICES ON THE NETWORK) ARE WORKING FAST!  

This is a Quickbooks Issue and I noticed this same issue started a few months ago and it's really frustrating when I'm wasting 40 - 60 minutes to enter something that should take 10 - 15, just to have it crash out and I have to start all over again.  

    1 reply

    M
    MJ_R
    March 22, 2024

    Hi info964,

     

    Thanks for reaching out to us in the Community! I'd like to start off by troubleshooting the bug you're encountering when entering an expense to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: Clear cache and cookies.

     

    In case this error persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:
     

    • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
    • Social Media: Facebook, Twitter, and Instagram.

    Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

     

    I'll be one message away if you need further assistance.

    C
    ChoralCanada
    July 11, 2024

    I have the same issue. Has this been solved? What do I do? I have cleared my cookies, restarted my computer, tried different browsers, tried incognito mode, etc. Nothing works and it still freezes when I get past 4 or 5 lines. 

    J
    JamesM4
    July 11, 2024

    Hello ChoralCanada. Thanks for taking time to troubleshoot this issue. At this point, I recommend getting in touch with our phone support team so a specialist can assist you further. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

     

    Feel free to keep me posted on how you make out. I'll be on standby.

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