Solved
Error -6104, 1355
I cannot get QB 2023 to open any file. I keep getting the same error message. I chatted online twice for support and nothing was fixed. Has anyone else encountered this error, and how do I fix it?
Hi Cloupinette,
Welcome to Community! It's important that you're able to open company files, and complete your daily bookkeeping tasks without delay. I'd be glad to assist!
Error codes can arise for several reasons. Updating your QuickBooks can often resolve the issue, as new releases include critical fixes to ensure the program continues to run efficiently. Follow these steps to check for updates;
1. Close your company files and QuickBooks
2. Open the Windows Start menu
3. Search for QuickBooks Desktop and right-click the icon to select Run as administrator
4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop
5. In the Options tab. select Mark All and then hit Save
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, select Get Updates
8. When the update finishes, close and reopen QuickBooks Desktop
9. To install the updates, select Yes.
10. When the install finishes, Restart your computer.
If you experience the same result, download the QuickBooks Tool Hub to fix common errors. Should you require additional assistance, please contact us. We'd love the opportunity to work with you in real time and ensure you're able to accomplish your QuickBooks goals as soon as possible!
Feel free to reach out again, if any other questions or concerns arise. We're always happy to help!
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