Question

Error code:-81622 Finally have time to set up quickbooks for my Small business and I can't make it happen. Anyone have advice?

Forum|Forum|3 years ago
September 28, 2022
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QuickBooks Online

Being able to use your subscription without any issues is want we always want for our clients, @d-mccutchinphoto.

I know this might have caused some delays in your business processing, but before we report this issue to our engineers, I have a couple of suggestions to resolve this problem. For now, try to open your account in a private web browser and run your payroll from there. We need check if this is a caching problem.

Unexpected issues with the features in QuickBooks, like payroll, are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

However, if you still get error message, I suggest that you reach out to our Support Team. They can review your account and explain why you're getting Error code:-81622. Here's how to contact our representatives:

Go to the Help menu then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose a contact option to initiate a discussion with a live agent.