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July 19, 2024
Question

Error failed to calculate tax when trying to create an expense for a receipt that I snapped. Anyone know how to fix

  • July 19, 2024
  • 1 reply
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1 reply

July 19, 2024

Hi erin-platypuscer,

 

Welcome to Community! I can understand the impact on your day, when you're unable to complete your tasks in QuickBooks Online, due to an error message.  However, this is a known issue and is currently being investigated by our Development Team.  Although I don't have an ETA for resolution, you can contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to add you to the list of affected users, and set you up to receive an email notification when it's been fixed.

 

Please feel free to reach back out with any other questions. We would be happy to help!