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September 5, 2020
Question

Error message: The city, Province, and Postal code don't match. Please make sure the address is correct. It is 100% correct. How to get around it?

  • September 5, 2020
  • 1 reply
  • 0 views
Fyi - this is for Canadian address.

1 reply

PatriciaT
September 7, 2020

Hi d-arendoque,

 

Thanks for reaching out! It's great you're using QuickBooks Online to accurately handle your books. Being able to successfully set-up the necessary details in your account is important, and I want to make sure you're able to.

 

A good starting point would be to ensure there are no bugs in the software due to a browser issue. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

 

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great day!