Error "We're having some trouble on our end. Give us a few minutes and come back." How do I fix this?

Hi SharonMay,

Thanks for reaching out here.  Welcome!  QuickBooks Online is a great accounting software allowing you to work from anywhere.  I can understand the concern when an error message indicates 'we're having some trouble'.  Rest assured it's not you.  This happens from time to time and I'll be happy to assist!

In this type of situation it's best to clear cache on your browser and then log into your QuickBooks account from a private or incognito browser.  This is always the first course of action, as the browsing history can cause loading delays and performance issues.  Other recommended browsers are Firefox, Edge, Google Chrome and Safari.

If you continue to experience this behavior, please contact us so we can take a deeper look into the situation from our end.  It's our goal to ensure you're back to business as soon as possible.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have other questions, please don't hesitate to reach out.  We'd love to help!