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A
alexclaude1
December 7, 2021
Question

Eternal green circle of death

  • December 7, 2021
  • 1 reply
  • 0 views

I've just been using Quickbooks for a month but now I'm thinking about quitting the platform because EACH TIME I try to access an invoice or a quote it takes FOR EVER! I get that green circle circling for 10, 15 or even 30 minutes before opening the requested document!!!

 

Just search "green circle" in here and you will notice I'm not the only one complaining about this issue!!

 

We are paying for a """""""""""professionnal""""""""" service and we should be able to acces our documents WHEN WE WANT. This is unacceptable and do frustrating!

And don't tell me to clear my cache and all of that because I did, multiple times..!!!

My old school spreadsheets and excel invoices/quote were maybe rudimentary, but I least I could access them on demand....!

1 reply

J
JamesM4
December 7, 2021

Hi alexclaude1,

 

Thanks for reaching out to us here. Your time is precious and it's essential you get the help you need with this. QuickBooks is versatile program that offers a variety of tools and resources that help you get ahead with your work. 

 

I appreciate you taking the time to clear cache and cookies on your end. Based on the details you've provided I recommend checking the internet connection to make sure it's working at its optimal level. I also recommend trying another browser to see if it's also being affected. In case this issue persists, I recommend contacting our support team so they can assist you further. Here are contact details:

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Let me know if you have any other questions. I'll be one message away in case you need anything else. 

A
alexclaude1Author
December 7, 2021

No it's not a "internet connection problem"... I just had this circle of death for 1h35 minutes and while I was waiting for my invoice to show, I was able to navitage on every other website I wanted to...so no, it's not a connection problem.

 

You suggest "In case this issue persists, I recommend contacting our support team so they can assist you further. Here are contact details:".... While I was waiting to access my invoice, I waited the same time (1h25) on the phone to speak with one of your representative who had absolutely no clue what to do except ask me to clear my cache .......... After speaking for 10 minutes the invoice finally opened (after 1h35 of total waiting). And the sugestion of the represetnative was top come here and start a thread about my problem.!!! So it seems you guys are just playing ping pong with your custumer...

Instead just try fixing your servers because the problem is not on the custumer's end..!!!

It's not even been two months I'm a custumer but I allready can,t take it anymore. When I have 10 mionutes to do a final edit on a quote and send it, I don't have 1h35 to waste for the **** file to just open!!!

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