Question

Everyday I Reconnect to my Bank

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Every single time I log into QB freelancer, I have to click "Fix Me" and reconnect to my bank, RBC. The majority of the time RBC thinks someone is trying to hack into my account and I have to do a whole dance for them before going back to QB and doing a separate dance. This is ridiculous but I have no option. I've called RBC and they can't do anything about it.

QuickBooks Self-Employed

H

Henock K

Hi lukeS1stAC,

Welcome to the Community. It's essential that you access your banking transactions to keep track of your books. QuickBooks is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help.

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshooting.

Clear browser cache.
Try in a private browser window.
Use another browser type.
Make sure you're using supported browsers.
Turn off any ad and popup blockers temporarily.

If the steps provided above don't work, I recommend that you contact our customer support team.

Let me know if you have questions, I'll be happy to help.

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